Privacy Policy

This privacy policy explains how Emerald Aquatics collects, uses, and protects your personal information when you use our website.

We are committed to respecting your privacy and keeping your information safe. If we ask you to provide information that can identify you, it will only be used in line with this policy.

We may update this policy from time to time. Any changes will be published on this page, so please check back occasionally to stay informed.

What Information We Collect

We may collect the following details:

Your name and payment information
Contact details, including your email address
Basic demographic information such as postcode, preferences, and interests
Other information you choose to share, such as feedback, survey responses, or competition entries

How We Use Your Information

We use your information to provide a smooth, secure, and personalised experience. This includes:

Processing your orders and payments
Keeping internal records for customer service and accounting
Improving our products, services, and website
Sending you emails about new products, special offers, or updates you may be interested in
Contacting you occasionally for feedback or market research
Customising the website to better match your interests

You can opt out of marketing emails at any time.

Keeping Your Information Secure

Your privacy matters to us. We use appropriate physical, electronic, and organisational safeguards to protect your personal data and prevent unauthorised access or misuse.

Cookies

Cookies are small files stored on your device that help websites work more effectively.

We use cookies to understand how our website is used, such as which pages are most popular. This helps us improve the site and make it easier to use. Any information collected through cookies is used for statistical purposes only.

Cookies do not give us access to your computer or any personal information beyond what you choose to share. You can accept or decline cookies through your browser settings, though disabling cookies may affect how the website functions.

Links to Other Websites

Our website may include links to other websites that we think may be useful or interesting. Once you leave our site, we are not responsible for how those websites collect or use your information. We recommend checking their privacy policies before sharing any personal data.

Analytics, Profiles, and Advertising

We may analyse how visitors use our website to better understand preferences and improve our services. This may include creating basic user profiles.

Advertising and Marketing

Advertising by Emerald Aquatics: We may use your information to show you relevant content or promotions on our website or on third-party platforms.
Third-party advertising on our website: Some third parties may use cookies or similar tools on our website. We do not control how they collect or use data.
Advertising on third-party websites: We may share limited information with trusted partners so they can show relevant ads on other websites.

We do not sell your personal information.

Your Choices and Rights

You are always in control of your personal data. You can:

Choose whether to receive marketing emails from us
Withdraw your consent at any time
Ask to see the personal information we hold about you
Request corrections to any inaccurate or incomplete details

We will not share your personal information with third parties unless you give us permission or we are legally required to do so.

Under the UK GDPR, you have the right to request a copy of your personal data.

Contact Us

If you have any questions about this privacy policy, want to update your details, or would like to exercise your data protection rights, please get in touch with us by email.

You can contact us to:

Request access to your personal data
Ask for corrections or updates
Opt out of marketing communications
Raise any privacy or data protection concerns

Email: EmeraldAquaticsNW@gmail.com

We aim to respond to all enquiries promptly and in line with data protection laws.